Refund policy
At TrueRead, your family’s safety is our priority. We stand behind the quality of our products and want you to shop with confidence.
Try TrueRead for 60 days. If it’s not right for you, we’ll refund your full purchase. No questions asked, no restocking fee, no return shipping costs, no fine print.
60-Day Money-Back Guarantee
You have 60 days from the date your order is marked as delivered to request a full refund, for any reason.
To request your refund, simply:
- Submit your request within 60 calendar days of delivery.
- Provide your order number.
- Make sure the product was purchased directly from TrueRead.
You don’t need to explain why. If TrueRead isn’t right for you, that’s reason enough.
Returns
To initiate a return, please email support@trytrueread.com with your order number and the reason for your return. All return requests are subject to the eligibility requirements and return window outlined in this policy.
Once your return request is approved, we will provide detailed return instructions, including the designated return shipping address.
Please do not send your product back before receiving authorization from our support team. Returns sent without prior approval or to an incorrect address may delay processing.
Once we receive and inspect your return, we will notify you of the status of your refund. Approved refunds will be issued to your original payment method.
Damaged, Defective or Incorrect Items
If your product arrives damaged, is defective, or differs from what you ordered, please contact us within 60 days of delivery. You’ll receive a full refund, just like any other request within the guarantee period.
To help us improve and prevent the issue from happening again, we may ask for a photo or a short description of the problem. This is never a condition of your refund.
Product Performance Issues
If your TrueRead product is not functioning as intended, please contact our support team. We’re happy to help with troubleshooting first, but if you’d simply prefer a refund within the 60-day period, we’ll issue one in full.
Lost or Undelivered Orders
If your order has not arrived within the estimated delivery timeframe, please contact us for assistance. We will review the tracking information and, where necessary, verify the shipping status with the carrier.
If an order has not been successfully delivered within 45 days from the date of shipment, the customer will be eligible for a full refund.
This 45-day refund policy does not apply where the delivery failure is caused by circumstances attributable to the customer, including but not limited to:
- Incorrect or incomplete shipping information provided at checkout.
- The carrier being unable to contact the customer using the contact information provided with the order.
- The customer refusing to accept delivery.
- The customer failing to collect the package after being notified by the carrier that it is ready for collection.
Orders affected by any of the circumstances above may not be eligible for a refund, even if the package is subsequently returned, disposed of, or otherwise becomes unrecoverable.
Non-Refundable Situations
Refunds will not be issued in the following circumstances:
- Requests submitted more than 60 days after delivery.
- Purchases made through third-party retailers or marketplaces (please contact the original seller directly).
- Orders placed using incorrect shipping information provided by the customer.
- Orders where the carrier has notified the customer that the package is ready for collection, but the customer fails to collect it within the carrier’s specified collection period, resulting in the package being returned, disposed of, or otherwise becoming unrecoverable.
- Orders that cannot be successfully delivered because the carrier is unable to contact the customer using the contact information provided at checkout, including cases where the package is subsequently returned, disposed of, or otherwise becomes unrecoverable.
Refund Processing Time
Once your refund is confirmed:
- Refunds will be issued to your original payment method whenever possible.
- Please allow 5–10 business days for the refund to appear in your account after it has been processed.
- Processing times may vary depending on your payment provider or financial institution.
Since shipping is free on every order, your refund covers the full amount you paid.
Order Cancellation
We understand that plans can change. Orders may be canceled within 4 hours of purchase.
To request a cancellation, please contact our Customer Support team within 4 hours of placing your order.
Once 4 hours have passed from the time of purchase, the order has already been processed for shipment and can no longer be canceled or modified.
Submitting a cancellation request does not automatically mean that the order has been canceled. Once we receive your request, our Customer Support team will review it and send you written confirmation of the cancellation.
Cancellation requests received after the 4-hour cancellation window will not be accepted. If your order has already been shipped, please refer to our Refund Policy for any options that may be available.
How to Request a Refund
To request a refund, please email our support team at:
Please include:
- Your full name.
- Order number.
We reply within 24 hours.
Policy Updates
TrueRead reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will apply only to purchases made after the revised policy becomes effective.
Contact Us
If you have any questions regarding this Refund Policy, please contact:
TrueRead Support
Email: support@trytrueread.com